Privacy Policy

We collect the information you choose to give us, including:

• your name and email address when you join the newsletter;
• your marketing-consent choice and the form connected with that choice;
• account, Teacher Seller Profile, saved draft, credit-balance, purchase, subscription, tutorial-access, and support information you provide when you register for or use Email Studio or the customer portal;
• messages and other information you send when you contact us for support.

The newsletter form requires a name, an email address, and agreement to receive She Knows How tutorials, business tips, product updates, and occasional offers by email.

The website, customer portal, and their service providers may handle basic technical information needed to load the services, authenticate users, protect forms, prevent spam, and diagnose errors. This can include an IP address, browser or device information, form-submission details, login and account-security records, and security logs.

The current newsletter form uses Cloudflare protection through GoHighLevel. The website also loads Google Fonts. The website and customer portal may use cookies or similar technology that are needed for security, account login, and basic operation. The current website does not use additional advertising-tracking scripts.

We use personal information to:

• add an eligible subscriber to the She Knows How newsletter;
• keep a record of consent, unsubscribe requests, and form activity;
• send newsletter messages and occasional product or business updates when the subscriber has agreed to receive them;
• answer support requests;
• provide, secure, and maintain authorized customer portal access;
• keep account, access, purchase, subscription, tutorial-access, and credit records;
• save customer profiles and drafts, process requested AI email generations, and preserve unfinished forms across sign-in or checkout;
• protect the website and forms from spam, fraud, and misuse; and
• meet legal and recordkeeping duties.

Joining the newsletter does not create a customer account and does not enroll you in a paid service.

You can unsubscribe through the link in a marketing email or by writing to [email protected].

After an unsubscribe request, we may keep a limited suppression record so the address is not added back to marketing by mistake. We may also retain consent and unsubscribe records when needed to document compliance.

We currently rely on:

• GoHighLevel/LeadConnector for website hosting, forms, contact records, newsletter automation, and customer portal access;
• Cloudflare, through the GoHighLevel form, for bot and abuse protection;
• Google Fonts for website typography; and
• SpaceMail for the She Knows How support mailbox.

These providers process information for the services they supply and are also subject to their own legal obligations and privacy terms. Email Studio also uses Supabase for accounts, profiles, saved drafts, credit balances, and access records; OpenAI to process the information a customer submits for AI email generation; Stripe and GoHighLevel for payment, billing, purchase, and subscription records; and Resend to deliver sign-in and account-recovery emails. Email Studio may keep an unfinished form in the customer’s browser so it can be restored after sign-in or checkout.

We may share information with service providers that help us run the website, newsletter, customer portal, and support mailbox. We may also disclose information when required by law, to respond to a valid legal request, or to protect She Knows How, its customers, or others from fraud, abuse, or a security threat.

She Knows How does not currently sell personal information or share it with other companies for their own advertising purposes. The current website does not use Meta Pixel, Google Ads remarketing, or other advertising-tracking tools.

If She Knows How later introduces advertising, remarketing, or additional analytics tools, this policy will be updated before those tools are activated. Any privacy notices, consent choices, or opt-out controls required for those tools will also be put in place before activation.

The current website does not respond differently to a browser's “Do Not Track” setting. There is no consistent industry standard for that signal. Because She Knows How does not currently sell personal information or use it for cross-context behavioral advertising, a Global Privacy Control signal does not change how the current website handles personal information.

We keep newsletter, consent, unsubscribe, customer portal, support, security, purchase, subscription, credit-ledger, and account records only as long as reasonably needed for the reason they were collected and for applicable legal, security, fraud-prevention, and recordkeeping needs. Saved profile and draft information remains available until the customer changes or deletes it, the account is deleted, or retention is otherwise required.

Guest conversations with Cleo are retained for up to 24 hours and are not attached to customer accounts. Signed-in Cleo conversations are retained for up to 90 days after the last activity, unless deleted sooner.

Cleo conversation records, including chat questions, replies, titles, timestamps, and related request and token counts, are stored in Supabase. Each conversation is deleted after 90 days without activity. Customers can delete their Cleo conversations and usage records sooner with the "Delete my Cleo data" control in Cleo, or request earlier deletion by emailing [email protected]. Deleting Cleo data does not delete the customer’s She Knows How account, Plus subscription, tutorial purchases, profile, or Email Studio credits. Records that must be kept for legal, security, fraud-prevention, or transaction purposes are handled separately.

We use reasonable administrative and technical safeguards for the information we control. No website, email system, or online storage service can guarantee complete security.

You may ask to access, correct, or delete personal information we hold about you, including requesting account deletion. You may also withdraw marketing consent at any time. We may retain limited transaction, consent, security, fraud-prevention, or legal records when required.

Send requests to [email protected]. We may need to verify that a request concerns your information before acting on it.

The She Knows How website and newsletter are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

She Knows How is based in California. Additional notices or choices may apply depending on where a visitor lives. Current selling regions are determined by checkout availability and may change.

Cleo is Coming Soon and is not currently available as a customer benefit. This policy will be updated before Cleo is made available.

We may update this policy when the website, newsletter, service providers, or legal requirements change. The current version will appear on this page with its effective date.

Email: [email protected]