Good questions. Better answers.

My tutorials are one-time purchases. Pay once, and the tutorial is yours to keep. No monthly subscription required.

Some additional tools, like Email Studio Plus, have optional subscriptions. Those are clearly identified before you purchase.

Nope! My tutorials work independently of Email Studio.

Email Studio is an optional tool that helps you write the emails you'll use in your marketing and automations. It's a helpful extra, not a requirement.

Yes. Eligible tutorial purchasers may choose a 30-day free trial of Email Studio Plus.

The trial requires payment authorization and your express consent to automatic renewal. After 30 days, Plus renews at $12 per month unless you cancel.

You’ll see these terms before activation.

Absolutely. You can cancel Email Studio Plus whenever you like.

Cancellation stops future subscription renewals, and your Plus access ends immediately—even if you're still within your free trial or current billing period.

Any tutorials you've purchased separately are still yours, and your eligible purchased credits remain available.

Starter credits from a one-time purchase don’t expire. Refill purchases include 25 credits for $4.99, and those credits expire 12 months after purchase.

Plus includes 100 generation credits per billing period. Unused monthly credits expire when the next billing period begins.

Please contact She Knows How support as soon as possible.

I'll help you understand your options under the applicable refund policy. I want you learning the right material for your business, not struggling through a tutorial for a platform you don't even use.

I want you to feel confident about what you're buying.

Because these are digital products and subscription-based tools, refund eligibility depends on the specific purchase and its terms.

You can review the full Refund Policy before purchasing, and if something isn't working as expected, please reach out to support so we can help.

You're getting a thoughtfully designed digital guide that walks you through a specific business skill or process, step by step.

Depending on the tutorial, you'll find detailed instructions, screenshots, helpful examples, practical exercises, and explanations that actually make sense.

These aren't the kind of guides that tell you to "set up your automation" and then leave you to figure out what that means.

I'll show you how.

Absolutely! There's no schedule, no deadlines, and nobody checking whether you've done your homework.

Work through everything in one ambitious weekend or tackle a little bit whenever you have time.

You can revisit the material as often as you need. And yes, going back to the same instructions three times is perfectly acceptable. We've all been there.

Both editions teach you how to use email marketing and automation to grow your digital product business, but they're designed for different platforms.

The Shopify Edition focuses on Shopify's email marketing tools and customer workflows. The Mailchimp Edition focuses on building and managing your email marketing through Mailchimp.

They're separate guides, so choose the edition that matches the platform you're using.

Not sure which one you need? Contact She Knows How support before purchasing.

That depends on the tutorial.

Some guides teach you how to use specific platforms, which may require you to have an account or a qualifying subscription with that provider.

I'll explain the necessary tools and requirements on each product page so you know what you're getting into before you buy.

Nobody likes finding out halfway through a tutorial that they need five things they don't have.

Absolutely! Sometimes you want to learn how to do something yourself. And sometimes? You'd rather just have someone take care of it.

That's exactly why I offer both!

If you're a DIY kind of girl, my step-by-step tutorials will show you exactly what to do and where to click.

But if you'd rather hand it off, my done-for-you services can help with everything from email automations and storefront makeovers to product listings, marketing content, and more.

Just head over to the Services page, explore what's available, and join the waitlist for anything you'd like help with. I'll review your request and get back to you with availability, pricing, and next steps.

Either way, I've got you covered!

First, don't panic. Technology has a special talent for making perfectly reasonable people question their sanity.

If something isn't working, contact She Knows How support for help with your purchased tutorial.

And if the issue needs additional attention, you can reach She Knows How support.

You shouldn't have to spend your entire afternoon stuck on one mysterious error message.

I do my best to keep the tutorials accurate and useful as the platforms evolve.

That said, Shopify, Mailchimp, and other third-party services can change their interfaces, settings, and features without warning.

If something looks different from what you're seeing in your tutorial, reach out. I'll help clarify what may have changed or point you toward the current process when possible.

Your purchased tutorials are yours to keep. There’s no monthly subscription required to maintain access to the materials you’ve purchased.

Cleo is Coming Soon and is not currently included with tutorial purchases.

Not yet. Cleo is Coming Soon and is not currently available as a customer-facing tool.

For help with a purchase or tutorial, contact She Knows How support.

No. Cleo is not currently an active Plus or tutorial benefit. Any future availability and terms will be explained before launch.

Email Studio is my AI-powered email writing tool designed specifically for teacherpreneurs, digital product sellers, and creative business owners.

It helps you write marketing emails, catchy subject lines, preview text, calls to action, and even complete email sequences.

Tell it a little about your business, what you're promoting, and what you want to accomplish. Email Studio does the heavy lifting so you can spend less time staring at a blinking cursor.

You still get to take all the credit. I won't tell.

Of course you can! ChatGPT is a great tool.

But Email Studio is built specifically for the kinds of emails digital product sellers actually need.

Instead of figuring out the perfect prompt every time, you'll have a guided process that considers your products, audience, brand personality, and marketing goals.

It's designed to help you get from "I should probably email my subscribers" to an actual email without having to become an expert at writing AI prompts.

Think of it as having an email marketing assistant who already understands your kind of business.

Not quite! Email Studio is your writing assistant, not your email delivery platform.

It creates the content. You'll use your preferred email marketing service, such as Shopify Email or Mailchimp, to send your messages and manage your automations.

The good news? That means you can use Email Studio without switching email marketing platforms.

Yes!

Whether you're welcoming new subscribers, launching a product, following up with customers, or reconnecting with people who haven't heard from you in a while, Email Studio can help you create a coordinated sequence of emails.

You can choose from one, three, or five-email sequences, depending on what you're trying to accomplish.

Because sometimes one email just isn't enough.

That's the goal!

Email Studio uses information about your business, audience, and preferred writing style to help create emails that fit your brand.

You can also adjust the results to make them shorter, warmer, or more persuasive.

Of course, I always recommend giving your emails a quick read before sending them. AI is a helpful assistant, but you're still the boss.

You can explore Email Studio and fill out the email generator form without purchasing anything.

When you're ready to actually generate an email, you'll need to sign in and have an active Plus subscription, eligible free trial, or available purchased credits.

That way, you can see how the tool works before deciding whether it's right for you.

Email Studio Starter — $29 one time

Starter includes 100 generation credits that don’t expire.

Email Studio Plus — $12/month

Plus includes 100 generation credits per billing period. Unused monthly credits expire when the next billing period begins.

Cleo is Coming Soon and is not currently included as a Plus benefit.

If you run out of purchased credits, you can buy a refill without starting a subscription.

A $4.99 refill includes 25 credits. Refill credits expire 12 months after purchase.

Plus includes 100 generation credits per billing period, and unused monthly credits expire when the next billing period begins.

Eligible tutorial buyers may choose a 30-day free trial of Email Studio Plus.

The trial requires payment authorization and your express consent to automatic renewal. After 30 days, Plus renews at $12 per month unless you cancel.

You’ll see these terms before activation.

You can cancel whenever you like.

Your Plus benefits end immediately when you cancel, even if you're partway through your free trial or billing period. You won't be charged for future renewals.

Any separately purchased tutorials remain yours. Eligible Starter credits and unexpired refill credits remain available under their terms.

No awkward breakup conversation required.

Cleo is Coming Soon and is not currently available with Email Studio Plus or tutorial purchases.

Any future availability and terms will be explained before launch.

You'll need a She Knows How customer account to access your purchased tutorials and use account-based tools like Email Studio.

Your account keeps your purchases, subscriptions, and eligible resources organized in one place.

One less thing to keep track of. You're welcome.

Just sign in to your She Knows How customer account.

You'll be able to access the tutorials associated with your account, along with any additional tools or benefits included with your purchases.

No digging through your inbox trying to remember what you bought six months ago.

It happens to the best of us. Usually right after we've created a password we're absolutely positive we'll remember.

Use the password reset option on the sign-in page to get back into your account.

If you're still having trouble, contact She Knows How support and we'll help you figure it out.

First, make sure you're signed in with the same email address you used at checkout.

If your purchase still isn't appearing, reach out to She Knows How support with your order information.

We'll help investigate what's going on.

You can manage your Email Studio Plus subscription through your customer account.

If you need help locating your subscription or making a change, contact support.

And remember, canceling Plus ends your subscription benefits immediately, but it doesn't affect the tutorials you've purchased separately.

Absolutely. If something needs personal attention, contact She Knows How support.

Cleo is Coming Soon and is not currently handling customer support.

Head over to the Contact page and send a message.

Whether you're having trouble with a purchase, need help accessing something, or have a question that isn't answered here, I'm happy to hear from you.

Just give me a little information about what's going on so I can point you in the right direction.