Refund Policy

She Knows How tutorials are digital educational products that may include downloadable PDFs, interactive resources, and online access.

Because digital materials can be downloaded and retained, all tutorial purchases are generally final once the files have been downloaded.

A tutorial is eligible for a voluntary refund only when BOTH of the following conditions are met:

• The refund is requested within 14 calendar days of the original purchase date.
• The tutorial has not been downloaded.

Once a tutorial has been downloaded, it is no longer eligible for a voluntary refund, even if the request is made within the 14-day window.

After 14 calendar days, the voluntary refund window closes, regardless of whether the tutorial has been downloaded.

These restrictions do not override refund rights or remedies required by applicable law.

Accidentally bought the Shopify Edition when you needed Mailchimp?

It happens.

You may request a one-time exchange for the corresponding tutorial edition within 14 calendar days of purchase, provided the original materials have not been downloaded or substantially accessed.

If the replacement tutorial has a different price, we'll explain any applicable difference before processing the exchange.

Please contact support before purchasing a second copy so we can review your options.

If a purchased tutorial is missing, damaged, inaccessible, or not functioning as described, please contact us within 14 calendar days of purchase.

We'll review the issue and determine whether a correction, replacement, or refund is appropriate.

Whenever possible, we'll first work to resolve the technical problem or provide a corrected copy of the purchased material.

Under our voluntary refund policy, a refund may be considered when the tutorial has not been downloaded and the request falls within the 14-day window.

For downloaded tutorials, we'll review correction and replacement options, together with any additional remedies required by applicable law.

Our goal is to make sure you receive the product you purchased in a usable condition.

Accidentally purchased the same tutorial twice?

Please contact She Knows How support within 14 calendar days of the duplicate purchase.

Once we've verified the duplicate transaction, we'll issue store credit for the eligible duplicate purchase amount rather than a cash refund.

Store credit may be used toward eligible future She Knows How purchases.

Any required exceptions or cash-redemption rights under applicable law will be honored.

Email Studio Starter and credit refills are digital purchases that provide AI-generation credits.

Unused purchased credit packages may be eligible for a refund within 14 calendar days of purchase.

Once any credits from the applicable package have been used, that package is generally non-refundable, except where a remedy is required by applicable law or a qualifying billing or service issue occurs.

Purchased Starter credits do not expire. Refill credits expire 12 months after purchase.

Email Studio Plus is a recurring subscription.

You may cancel at any time using the available cancellation method.

Cancellation prevents future renewals but ends your Plus access and associated benefits immediately, even during a current paid billing period.

Subscription payments are generally non-refundable for partially used billing periods, except as required by law or when a billing error or other qualifying issue occurs.

We'll review duplicate charges, unauthorized billing, and other legitimate payment concerns.

Eligible tutorial purchasers may activate an optional 30-day free trial of Email Studio Plus.

If you cancel before the trial ends, you will not be charged for the first paid subscription period.

If you do not cancel before the trial ends, the subscription automatically renews at the rate disclosed during enrollment.

Cancellation ends trial access immediately.

Trial eligibility and recurring-payment terms are displayed before activation.

When a refund is approved for a digital tutorial, access to the refunded tutorial in the customer portal will be revoked.

Access to other tutorials you've purchased separately will not be affected.

If a tutorial was delivered as a downloadable file, the license to use the refunded materials ends when the refund is completed.

For refunded Email Studio credit purchases, the applicable unused credits will be removed from the account.

Any associated promotional or trial benefits will be handled according to the terms disclosed with those offers.

Please email [email protected] with:

• The email address used for your purchase.
• Your order number, if available.
• The product purchased.
• A brief explanation of your request.

Please don't include passwords or complete payment card details.

We'll review your request against the applicable policy and explain the available options.

Approved monetary refunds are ordinarily returned to the original payment method. The time required for funds to appear depends on your payment provider and financial institution.

If something isn't working or you're unsure about your purchase, please reach out.

I'd much rather help you find a solution than leave you feeling frustrated.

She Knows How

Email: [email protected]